At Astrill Tech, we strive to ensure you’re delighted with every purchase. If you’re not completely satisfied, you can return items within 30 days for a full refund or exchange. To qualify, products must be unused and in their original packaging.
How to Return:
- Request a Return: Contact our customer service team via [customer service email/phone number] with your order number and the reason for your return.
- Prepare Your Package: Carefully pack the item in its original packaging. Be sure to include a copy of your receipt or order confirmation to expedite the process.
- Ship It Back: Send the return package to the address provided by our customer service team.
Additional Information:
- Return shipping costs are the customer’s responsibility unless the return is due to a mistake on our part, such as receiving the wrong item.
- Certain items may be non-returnable, including opened software, clearance items, or products marked as non-returnable at the time of purchase.
- Please allow up to 7 business days for us to process your return once we receive the item. Refunds will be issued to the original payment method.
For any questions or further assistance, don’t hesitate to reach out to our customer service team. We’re here to help and ensure your return experience is smooth and straightforward.